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How Lighthouse Pro saved my life (and my sanity)

Well, I guess it is not a state secret that I am a huge supporter of Ray and his software.  I use quite a bit of it on a daily basis.  This morning, as I was crawling through my stacks of post-it notes and little pieces of paper with random notes scrawled all over it I was at my wits end.  Most of my time is spent supporting one application that is still a work in progress, needless to say, I am constantly getting riddled with bug reports.

I've known about LHP for a while now, I have just been too lazy to actually install it.  This morning, after looking over a stack of papers I was finally over it.  It installed painlessly (under 5 minutes), I created a new e-mail account for bug reports to be sent to, and finally quickly threw together a support request form so the users could quickly send a support request e-mail.  In less than an hour I have a completed bug tracker/enhancement request system.

Ray said he would be willing to throw in a post-it feature in there for me so I would feel at home, but that's ok.  If I really need it that bad I will just send him an enhancement request.

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Comments
RobW's Gravatar Would you be willing to do a post on how you constructed the support
request form; I took a crack at having LHP pick up support e-mails and
couldn't get it to work, so any tips you cared to share would be helpful.

Thanks
# Posted By RobW | 11/13/07 7:51 AM
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