RobW recently commented on my blog that he had encountered some problems getting Lighthouse Pro's e-mail support system working. This one feature is in itself one of the best features of Lighthouse Pro, in my humble opinion. Having your end-user mail in a support request is always better than entering all bugs and enhancements in the LHP administrator console.
Well, I guess it is not a state secret that I am a huge supporter of Ray and his software. I use quite a bit of it on a daily basis. This morning, as I was crawling through my stacks of post-it notes and little pieces of paper with random notes scrawled all over it I was at my wits end. Most of my time is spent supporting one application that is still a work in progress, needless to say, I am constantly getting riddled with bug reports.
I've known about LHP for a while now, I have just been too lazy to actually install it. This morning, after looking over a stack of papers I was finally over it. It installed painlessly (under 5 minutes), I created a new e-mail account for bug reports to be sent to, and finally quickly threw together a support request form so the users could quickly send a support request e-mail. In less than an hour I have a completed bug tracker/enhancement request system.
Ray said he would be willing to throw in a post-it feature in there for me so I would feel at home, but that's ok. If I really need it that bad I will just send him an enhancement request.
